One collaboration tool to manage all your customer conversations
Dashboard Team Inbox Assignments Users Team Members Report Settings Email API Integration and Settings External Integrations Basic Troubleshooting
Filter certain emails
Escalate an email
Respond from any device
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If a group of team members each setup the mailbox of a certain email in their phone’s inbox client it will only help them all receive a new inbound email but the thread then gets lost to the other members of the group once somebody replies to the email. With Memaila, the group stays in the email thread and can see where someone else left off. For example, with customer service, one person can respond to the first inquiry but with the old way it then gets isolated to the first responder and if they go offline the conversation gets stuck.
Actually it doesn’t. What we did to identify the email as a Memaila email is we put an icon in the subject line so every time an email comes in you know that’s a Memaila team email. Once in the email, you can click on the email address and see which Memaila team email is being sent the email
With Memaila we make avoiding email collisions a breeze. 1. When a team member replies all team members receive a copy of that reply so all team members are always aware & up to date with the progress of the thread. 2. On the bottom of each reply, it says which email address was the one who replied so other team members know who was the one who responded to the email. (this line is only shown to team members but not to the original person sending the email). 3. Once a team member replies, the thread is automatically closed so to avoid unnecessary and repetitive replying. If the customer needs further assistance and replies then the thread will be reopened automatically as if it was never closed. We told you it’s seamless.
That’s the proprietary solution we built. Even though a plethora of forwarding addresses may be replying to the original email in the same thread, the reply will always show as the team email address.
We support all major isp’s. All personal domains can also be used by configuring your IMAP settings.
Yes. We have a filter tool available in the “Mail Settings” tab that allows you to filter content to specific forwarding email addresses. You can filter either by from email or keywords in the subject line.
Yes, currently Memaila has integration support for Amazon sellers and Sellercloud users. These integrations bring even more power to customer support by including the customers contact information as well as recent orders in each Memaila email.